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The Shoppers’ Charter

The Council and market traders wish to ensure that you enjoy the experience of market shopping. We hope that you will find the stallholders courteous and helpful and that the wide choice and variety of goods and services on offer represent good value.
It is our intention that you will not have any problems with your purchases, but should any problems arise the law entitles you to certain protection when shopping in the city market:

  • Goods sold as new must not be faulty and must work satisfactorily
  • Goods must be as described either verbally or otherwise
  • Services must be as described and carried out in a proper manner, within a reasonable time and at a reasonable price.

You are not legally entitled to compensation or redress if:

  • You have simply changed your mind over the colour, style, size etc of the article, seen a cheaper product elsewhere or have no further use for the goods
  • The goods contained defects which were made known to you at the time of purchase or as described by notice
  • The goods have been mistreated or used for a purpose for which they were not intended.

If you are not satisfied with the goods or services you have received from any trader whilst shopping at the city market, you should follow these procedures:

  • Approach the stallholder concerned, taking with you any receipts and explain the problem quietly and calmly. In most instances the problem is usually satisfactorily resolved at this stage
  • If you cannot remember the stall location or cannot reach an agreement with the stallholder please contact the Market Office situated at the top of the stairs (Cornwall Street inner right hand corner) or telephone 01752 306552 and a Market Officer will be pleased to assist you.

If you do not wish to follow this advice, you may of course seek your own independent professional advice. Free advice on any consumer related matter is available from Trading Standards.